Refund policy

Refund and Return Policy

At Gebopomall, customer satisfaction is our top priority. We stand behind the quality of our shoes and offer affordable prices. If you are not entirely satisfied with your purchase, we are here to help.

Please read our policy below carefully to understand our return and refund process.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date you received your item to request a return. Requests made after this period will unfortunately not be eligible for a refund or exchange.

2. Return Eligibility

To be eligible for a return, your shoes must meet the following conditions:

Must be unworn, unwashed, and in the same condition that you received them.
Must be in their original packaging (including the original shoe box).
Must have all tags, inserts, and labels attached.
Must include the receipt or proof of purchase.

3. Non-Returnable Items

Certain items cannot be returned:

Final sale items or gift cards.
Items showing visible signs of outdoor wear or damage caused by the customer.

4. Return Process

To start a return, please follow these steps:

Contact us via email at gloriaagni12@inbox.eu with your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Please mail your return to the following address:
- Address: 28 Brampton Road, Bexleyheath, DA7 4HD, United Kingdom

Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items, unless the return is due to our error (e.g., wrong size sent, defective item).
Shipping Fees: Original shipping costs are non-refundable.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. Contact us immediately if the shoes are defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right by offering a free replacement or a full refund.

7. Refunds

Once we receive and inspect your returned shoes, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed automatically to your original method of payment.
Processing Time: It typically takes 5 to 10 business days for your bank or credit card company to process and post the refund.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or size.

9. Contact Information

For any questions regarding returns and refunds, please contact us: